Last Updated: Aug 25, 2026
Information We Collect
When you make a reservation, contact us, stay at the hostel, join an activity, or use our website, we may collect information such as:
Name and contact details
Booking and stay information
Payment and transaction details
Passport or identification information where legally required
Communication preferences
Requests or information provided to our team
Website usage and device information
We only collect information that is reasonably necessary to provide our services, manage reservations, meet legal obligations, or improve the guest experience.
Booking Information
We use booking information to confirm reservations, manage beds and rooms, process payments, communicate check-in information, respond to requests, and provide services during your stay.
Where required by local authorities, accommodation providers may also need to record or submit certain guest identification information.
Payments
Payment information may be processed by secure third-party payment providers.
The hostel may receive transaction details such as payment status, amount, method, or partial card information but does not necessarily store complete payment card details.
Third-Party Booking Platforms
If you book through an online travel agency, booking website, tour provider, or other partner, that company may share information with us that is necessary to manage your reservation.
Information collected directly by those services is also subject to their own privacy policies.
Communications and Marketing
We may use your contact information to send essential messages relating to your booking, including confirmations, check-in instructions, changes, or important information about your stay.
Where you have provided permission, we may also send news, hostel offers, events, or travel inspiration. You can unsubscribe from promotional communications at any time.
Website Cookies
Our website may use cookies and similar technologies to remember preferences, understand how visitors use the site, improve performance, and measure marketing activity.
Where required, visitors will be given choices regarding non-essential cookies.
Wi-Fi and Digital Services
If guest Wi-Fi or other digital services are provided, limited technical information may be processed for security, network management, troubleshooting, or legal compliance.
CCTV and Property Security
Some hostel locations may use CCTV in entrances, reception areas, hallways, or other public and shared spaces for guest safety, security, and prevention of theft or damage.
CCTV will not be installed in areas where guests reasonably expect complete privacy, such as bathrooms.
Sharing Information
Guest information may be shared with trusted service providers where necessary to operate the hostel, including booking systems, payment processors, technology providers, activity operators, professional advisers, or authorities where legally required.
We do not sell guest personal information.
Data Retention and Security
Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including accounting, legal, security, and operational requirements.
Reasonable technical and organizational measures are used to protect personal information against unauthorized access, loss, alteration, or misuse.
Your Privacy Rights
Depending on where the hostel operates or where you live, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information. Requests can be submitted using the hostel's published contact details.
Contact Us
Questions about this privacy policy or how personal information is handled can be sent through the contact details provided on the hostel website.
This template should be reviewed and customized with the hostel's legal entity name, contact information, cookie practices, booking providers, data retention periods, and applicable privacy laws before publication.