Last Updated :- Aug 25, 2026
Cancellations and Booking Changes
Cancellation and amendment conditions depend on the rate, room type, activity, and booking channel selected. Any applicable cancellation deadline or fee will be displayed before the booking is confirmed and included in the confirmation email.
Guests should review the conditions attached to their reservation carefully, as promotional or discounted rates may have different rules from flexible bookings.
Deposits and Card Guarantees
Some reservations, including private rooms, group bookings, long stays, events, or peak-period stays, may require a valid payment card or advance deposit.
Where a deposit is required, the amount and payment conditions will be clearly shown before confirmation. Unless otherwise stated, any deposit collected will be applied toward the total cost of the reservation.
Flexible and Non-Refundable Rates
Flexible bookings may normally be changed or cancelled without charge until the cancellation deadline stated on the booking confirmation.
Non-refundable or promotional rates may require full or partial payment at the time of booking and may not be eligible for cancellation, modification, or refund.
How to Cancel or Amend
Bookings made directly with the hostel can usually be changed or cancelled by contacting reception or using the contact details provided in the confirmation email.
Reservations made through an online travel agency or another third-party booking platform must normally be changed or cancelled through the same provider.
A cancellation or amendment is considered confirmed only after written acknowledgement has been received.
No-Shows and Early Departure
Guests who do not arrive without cancelling within the applicable cancellation period may be charged according to the conditions of their reservation.
If a guest chooses to leave before the confirmed departure date, unused nights may remain payable depending on the booked rate.
Group Bookings
Group reservations may have separate deposit, cancellation, and payment conditions because rooms or beds are being reserved for multiple guests.
Any additional group booking conditions will be communicated before confirmation.
Refunds
Approved refunds will be returned to the original payment method wherever possible. Processing times may vary depending on the payment provider or issuing bank.
Please review and customize this policy with the hostel's final cancellation deadlines, deposit amounts, refund conditions, and local legal requirements before publication.
